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I believe " Successful CRM/CXM " is about competing in the relationship dimension. Not as an alternative to having a competitive product or reasonable price- but as a differentiator. If your competitors are doing the same thing you are (as they generally are), product and price won't give you a long-term, sustainable competitive advantage. But if you can get an edge based on how customers feel about your company, it's a much stickier--sustainable--relationship over the long haul.
Thank You for visiting my Blog , Hope you will find the articles useful.

Wishing you Most and More of Life,
Dinesh Chandrasekar DC*

Sunday, November 27, 2011

Hitachi Consulting’s meaningful Values for a Winning Workforce


Dears,

I used to wonder why Executives spend too much time drafting, wordsmithing, and redrafting vision statements, mission statements, values statements and so on. Not that it is a waste of time to think through fundamental questions like, “What are our core values? What is our fundamental reason for existence? What do we aspire to achieve and become?” Indeed, these are very important questions—questions that drives every one of us towards a common goal of relentless pursuit for excellence in our work life.

Yet vision is one of the least understood-and most overused-terms in the language. Vision is simply a combination of three basic elements: (1) an organization’s fundamental reason for existence beyond just making money , (2) its timeless unchanging core values, and (3) huge and audacious—but ultimately achievable—aspirations for its own future. Of these, the most important to great, enduring organizations are its core values. 

When I set out to write this blog  article the drive is how these core values brought back the enthusiasm to my career and how things started looking positive when you attach yourself to our Hitachi Consulting Core Values.

The picture  above depicts our HCC core values. My attempt in this blog is not to define our values I believe they are already well defined and it’s purely my experience and transformation to a life when you realize and follow these values in day to day life.

Harmony is everything and without Harmony there is nothing. The first & foremost is Harmony with yourself by accepting what you are and making honest attempt to improve and grow. The next is harmony with our fellow worker and family, the sum is always greater than its parts and team work is no substitute to individual excellence, Harmony with your team makes you perform beyond the Individual capacity and that gives you real edge over the competition.

Sincerity: The true reflection of self is when you go to sleep everyday without a guilty feeling that you made best out of it. We tend to show our sincerity only towards the goals that would benefit us directly and majority of the times we pretend to do the best and leave the rest of our potential to decay without meaningful tasks. You always have something to contribute irrespective of you have something assigned to you and there is always a scope for improvement in the way you do things or there are lot more waiting for your attention to give it a shape. We are the sculptors all time waiting for the stone’s request.


Pioneering Spirit: Innovation is not to discover a new thing every day but to discover a new self every day. Exploring the possibility to create something new is the pioneering spirit and it’s like taking your newborn in your hands, it’s your own and may not excite the people around you but you know the importance of giving a new birth to your talents and experience. When you make someone to excel it’s really like a father holding his toddler hand and making him to take the first step and it’s not just about holding your team members forever, you must also know when to leave their hand for them to make their own decision and excel.  

“How do we get people to share our core values?” You don’t. Instead, the task is to find people who are already inclined to sharing our core values. You must attract and then retain these people and let those who aren’t predisposed to sharing your core values go elsewhere. What should change and what should never change? It’s a matter of distinguishing timeless core values from operating practices and cultural norms. Timeless core values should never change; operating practices and cultural norms should never stop changing.


Loving P&C
DC*


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