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***Hearty Welcome to Customer Champions & Master Minds ***

I believe " Successful CRM/CXM " is about competing in the relationship dimension. Not as an alternative to having a competitive product or reasonable price- but as a differentiator. If your competitors are doing the same thing you are (as they generally are), product and price won't give you a long-term, sustainable competitive advantage. But if you can get an edge based on how customers feel about your company, it's a much stickier--sustainable--relationship over the long haul.
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Wishing you Most and More of Life,
Dinesh Chandrasekar DC*

Tuesday, July 20, 2010

The Pots of Gold at the end of the Desert Rainbow – Thoughts on Truly Vibrant MiddleEast economy


Dears,
It gives me immense pleasure to write about the wonderful experience about a vibrant economy in the golden sands specially the Saudi Arabia and Rome (Rest of Middle east).What is amusing is that despite the recessions and doubts about revival of the economy one part of the world stood firm and able to show to the rest of the world the power of middle east economy and their approach towards progress. There is steady growth in the ME economy and we will be surprised to see the adoption of new technologies.

There is huge growth potential beyond the traditional oil and gas segment. The growth is unanimously spread across all segments to say a few real estate, retail, hospitality, Automotives etc. It’s my privilege to have worked for some of the reputed clients in the region and quiet astonished by their knowledge on the subject and processes these gentlemen have on the new world technologies. Today CRM and MDM plays vital role in the technology footprint of any Middle East companies and they wholeheartedly putting their best to enhance the customer experience at every point of interaction. Our consultants feel at home and they have high regards for the customer’s counterpart. We are proud to be part of some big implementation and honestly we sharpen our skills by engaging in those projects. Trust begets Trust and Relationship is the foremost part of any project. We just not build solutions but are the partner and companion in our client’s growth.

Today every application vendor like Oracle, SAP, and Microsoft etc pays great attention to these countries. You will be surprised to see even the government departments in these countries have end to end ERP and CRM footprint. They really care about citizen welfare at the same time respect and give due credits to expats. What more you can ask for being an IT Professional to work in these countries. They understand the bottleneck of implementing a new solution and moreover they help us to do the job better by participating in every solution design and development discussion. Beyond projects and solution we could see the robustness of the processes and every company takes great attention to remain profitable and try to have a unique value propositions. The Best of breed business intelligence implementations are happening in this part of the part and you wonder to see your data speak about the critical improvement areas. I look forward to explore new possibilities in these golden Sands and You are welcome

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