Dears,
Whenever I get to wonder about some new technology “know how”, one
thing that reminds me is that you are not alone and like minded individuals are
also looking for the answer to the same technology wonder. Enterprise mobility
is one such thing and I could see there is lot of hype around it but no one has
the perfect answer to all the questions. Not too long ago, the only mobile
devices you had to contend with were animated feature phones and laptop computers.
Whether your
business has actively embraced network mobilization or fought the trend with
all its might, your network is becoming a mobile enterprise. Laptop computers began
the trend, but the real mobility move started when the first employee carried
the first Smartphone into work and began checking e-mail and running personal
applications. Indeed, if you talk with any corporate IT manager, chances are
you’ll hear that employees are driving the quest for mobile applications. Over
the next few months we expect that most corporations will support applications on
personal devices. Increasingly, employees expect their companies to allow them
to purchase their own mobile devices, and to support them with the necessary applications
and access to corporate data. The results of these changes in corporate philosophy
relative to mobile computing are consistently positive. Mobile employees are happier
and more productive, which is good for the company. If mobility is managed
correctly, key corporate data is distributed to the field, where it can be
accessed more easily and efficiently. Although there is a cost associated with
proper mobility management, if employees are permitted to choose and carry
their own devices, the company saves on hardware costs
Mobility
Statistics
✓ there are
some 6 billion mobile devices worldwide.
✓ Mobile
phones alone account for 5.4 billion mobile devices.
✓ Mobile
workers number at least 1 billion — and that number is growing.
✓ The Smartphone
market is bigger than the personal computer market.
✓ By 2013,
mobile devices are expected to outdistance personal computers as the most common
way to access the web.
✓ An ABI
Research study released in 2011 predicts that “the worldwide app industry is
well on its way to achieving 44 billion cumulative downloads by 2016.”
✓ Mobility is
growing five times faster than other IT shifts, such as client server or
Internet adoption.
✓ within a
year, the majority of enterprises will deploy five or more mobile apps and 20
percent of companies expect to deploy 20 or more mobile apps.
✓ Fifty-seven
percent of workers use their own mobile devices to make work-related phone
calls.
✓ Forty-eight
percent of workers use their own mobile devices to check work e-mail.
✓ Forty-two
percent of workers use their own mobile devices to search the Internet or an intranet to access work-related
information.
Mobility
Work Style
This
rapid trend toward corporate network mobility is changing the workplace,
including employees’ lifestyles and business operations. Mobile technology can
enhance business operations in many
ways:
✓ An
information worker can use his personal device to access enterprise e-mail and
applications when outside the office.
✓ A
salesperson can use a mobile device to get a customer to sign for samples
received.
✓ A police
officer with a tablet in her vehicle can access a database of criminal
information while
on patrol.
✓ A field
service engineer can use a “ruggedized
“tablet to find information on specific parts
so that
he can fix
a customer’s problem
the first time.
✓ A retail
salesperson can check stock levels and process transactions with a handheld
point-of-sale device.
✓ A health
worker can have up-to-date patient information, whether in the hospital or
while visiting the patient at home.
Such
advantages to mobile computing are real today, and they’re becoming more
common. In the unwired enterprise, mobile is the new desktop. It connects the
boardroom to the shop floor to the consumer across the entire supply chain. It
empowers people and the companies that employ them. It changes our culture —
the way we work and interact with our customers. Enterprise mobility is a phenomenon
that transcends all borders in the workplace; it’s how and where we make
decisions and collaborate...
Digital Generation
Current college graduates have grown up in the digital world. They
don’t know life without digital music, digital photography, digital games, and Smartphones.
The new term for these new entrants to the workforce is digital natives. Do
you think that digital natives can thrive in a work environment where digital
immigrants (those who grew up in a pre-digital world) are unnecessarily
restricting their access to the digital technology they feel they need in order
to be productive? Unlikely! A company’s acceptance and fostering of a diverse
and digital-rich work environment helps ensure that it will be able to attract
some of the best, most desirable talent to join its team.
A successful enterprise mobility environment needs to
✓
analyze its user base and needs
✓
Decide which devices to support
✓
Secure the network
✓
Write governance policies
✓
Implement employee training and support
✓
Centralize device management
✓ Centralize application
development and deployment
The
checklist above is a topic by itself and we will explore in detail in the days
to come .Meantime just want to see some real life examples ..
IPAD &
CRM Enterprise Mobility
Apple's wildly popular tablet computer IPad may have
left some wondering when and where it would find a business application. But
one furniture maker has already found it. Arhaus Furniture, a Cleveland,
Ohio-based furniture maker with 34 stores across the Midwest and eastern United
States, is equipping all its delivery drivers with an iPad not only to go
paperless but to improve up-sell and cross-sell. We have many more
examples like this. The technology vendors are aggressively porting their CRM
applications to
IPad and other renowned tablets. Few video links for your perusal.
Siebel CRM on IPad
Microsoft CRM on IPad
Salesforce on IPad
Watch this blog for more on
Enterprise Mobility. Godspeed
Loving P&C
DC*
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