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I believe " Successful CRM/CXM " is about competing in the relationship dimension. Not as an alternative to having a competitive product or reasonable price- but as a differentiator. If your competitors are doing the same thing you are (as they generally are), product and price won't give you a long-term, sustainable competitive advantage. But if you can get an edge based on how customers feel about your company, it's a much stickier--sustainable--relationship over the long haul.
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Wishing you Most and More of Life,
Dinesh Chandrasekar DC*

Sunday, October 17, 2010

Your Company is Unique & So is your CRM application: Custom Development in CRM Application

Dears,
Is your company just like your competitor’s? Of course not. If it were, you wouldn’t stay in business very long. Entrepreneurs and big business alike strive to set themselves apart with unique characteristics, and since your company is unique, you need applications that are customizable to meet your unique needs.
The New age Customer relationship management (CRM) systems allow customers to access applications from any device with Internet access. The tools streamline business processes, increase sales, improve marketing strategies and improve customer relations. Additionally, data can be stored, processes can be automated, costs are reduced and sales and marketing coordinated. Each application can be customized to meet your business’s particular needs.
Through CRM utilities, companies are able to customize applications to employees’ work styles. When employees enjoy the software they are working with, it reflects in their work. Employees are more apt to capture the data and utilize the tool. When customer problems are handled efficiently, it improves the company’s brand image. Satisfied customers bring more business. A satisfied customer will not only continue to provide business, but also spread the word to other friends.
Its recommended you implement a robust CRM application but When trying to decide whether or not to look into custom application development to enhance the features of the Standard CRM Application, here are some areas to consider:
•Your business is different from all the rest, even from direct competitors offering similar products and services. You need to provide your company with the tools that enable it to stand out from the crowd. Customization adds a personal approach to business applications. It also encourages professionalism of your business.
•Your employees still need access to a standard framework. Using standard frameworks with applications keeps workflow consistent. It eliminates the need for additional training that would otherwise be required if you switch to entirely new applications. Instead, employees are engaged with applications they are familiar with.
•Using the same applications, day after day that look exactly like all the others is repetitious. Newly customized applications help motivate salespeople by providing creative resources to work from when tasks become mundane.
•Do you have certain applications available to your employees that first need debugging in order to be used? Customizing your applications saves time by increasing document flow from department to department.
•Sophisticated programs often make collaborating a messy task. By customizing your company’s applications, programs are modified to meet to the specifications of your company with an added personal touch.
•Customizing as opposed to rebuilding gives your businesses a sense of professionalism. Taking the time needed to customize applications so that they are usable and unique gives your company a sense of identity and unity.
•Does your company need an increase in sales productivity? Custom application development is a smart customer relationship management approach. First, your company can eliminate the use of multiple systems to perform the same tasks. By sharing a single application for a specific assignment, employees are freeing up time once wasted transferring data. With the rapid advance of sales force automation technology, businesses are better equipped to serve their customers. A strong business uses technology to its advantage to offer exceptional customer care. By customizing applications, you are allowing sales representatives to focus on the customer, not on the software. Ultimately, customers determine sales.
•Custom applications gives smaller businesses access to the same tools that larger ones use. The uses of technology are skyrocketing. By continuously using old applications, you put your company at risk of falling behind in an age where technology dominates. Customizing applications through web-based services allows even the smallest companies access to the most powerful technology.
•Are you interested in expanding your applications to world of mobile technology? Mobilizing provides your company with many advantages. Sales reps are always available, from any location. If your goal is to create better relationships with customers, salespeople need to be available to offer responses, even when off the job site. Not only does going wireless increase productivity, but it’s engaging to salespeople. Mobile technology is everywhere, and it is logical for businesses to acknowledge the benefits that they provide.
If your company falls into any one of these areas, you have reason enough to take steps toward custom application development and enhance your CRM application. Not only is technology more accessible than ever before, but more companies are learning about the many ways in which to implement it into everyday business practices.
Then word of caution is your customization should be within the permissible limits without affecting the standard CRM application functionalities and data model extension need to done with utmost care. There is merit in customization when you have explored all possibilities of Standard CRM functionality and the wait is really long for the Vendor to release the functionalites you are looking for.

All the Best
Your P&C
DC*

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