Dinesh Chandrasekar - Practice Leader Profile

Dinesh Chandrasekar

Practice Director CRM & MDM

Hitachi Consulting GDC, India

Dinesh Chandrasekar has over 14 + years of rich IT experience in CRM, MDM & BI implementations, Management Consulting and Strategic Advisory services to CXOs.

• Heading GDC & New Markets (Middle East & APAC) CRM & MDM Practice.
• GDC Sponsor for Oracle Diamond Partner Initiative
• Alliance Manager and Sponsor for Oracle Diamond Partner Initiative of Hitachi Ltd
• Responsible for Emerging Markets  Alliance relationship with Top 5 Product Vendors
• Proven Delivery & Solution expertise in CRM and MDM project executions.
• Actively Involved in Presales, Practice building, Delivery, Alliance Relationship Management, Account Mining, and Business Development.
• Avid blogger http://dineshknowledgeplanet.blogspot.com/
• Passionate about CRM, Digital Art & Coaching.
• Over 50+ Engagement experience across the globe.

Specialties

• Practice Leadership
•  Delivery Excellence 
•  New Technology Incubation
• Management Consulting
• Vendor Alliance Management
• Exceptional skills in CRM, MDM & BI Consulting.
• Innovation and Creativity Evangelist

Representative Client Engagement List : Citibank Global, GE Group, Life Technologies US, Toyota Financial Services  US, Symantec UK , Honeywell US, Juniper Networks US, Hypercom  US, Dell US, NetApp US, Oracle Corporation US, Microsoft US, Informatica US,UMB US,Riyad Bank Saudi, Saudi Telecom-Saudi, Almunajem Saudi, SAPTCO Saudi,ALJ Toyota Saudi, Dubai World UAE, Emaar UAE i, Abu Dhabi Chamber of Commerce UAE, Dunai Bank UAE, Fullerton Securities India, Bank of China, Alliance Bank-Malaysia, Care Hospitals, Select Comfort,F5 Networks, Hafil Transport , Aljeri KSA, PIB Bank Ukraine, MDB Bank Vietnam, Gulf Drugs UAE, ATS Saudi, Nintendo US, Darling International US, Overhead Doors US, AB Sciex US, Jomaih Pepsi Saudi .Etc.

Practice Director and Delivery Head - CRM & MDM, GDC

Hitachi Consulting :Public Company; 5001-10,000 employees; Management Consulting industry

April 2010 – Present (2 years 8 months) Hyderabad Area, India

- Part of Hitachi Consulting's GDC Enterprise Capability Organisation (ECO)
- Practice Enrichment - CRM & MDM expertise
- Global Presales and Solution Orchestration expertise to all Oracle Siebel CRM, MDM & Cloud CRM Applications.
- Delivery Support to all large scale CRM and MDM programs
- Collaborate with Inter Competency teams to provide unique value propositions to our prospects and existing customer.
- Develop Incubation centers for new technologies ( Fusion )
- Manage Oracle Alliance Relationship
- Thought Leadership (Whitepapers, Presentations, Knowledge Mgt)
- Incubation support to all Other Technology CRMs

Practice Head CRM & MDM CoE

Sierra Atlantic

Privately Held; 1001-5000 employees; Information Technology and Services industry

April 2007 – March 2010 (3 years)

Responsible for Delivery and building competency on the following CRM & MDM technologies
* Oracle Siebel CRM
* Oracle EBS CRM
* Oracle Customer Hub (Siebel UCM )
* Oracle Customer Data Hub ( Oracle EBS CDH )
* CRM Business Intelligence and Analytics solution
* Fusion CRM Incubation

Practice Lead - Oracle Siebel CoE

Sierra Atlantic

Privately Held; 1001-5000 employees; Information Technology and Services industry

January 2005 – March 2007 (2 years 3 months)

Actively Involved in Competency building, Project Delivery, Oracle Alliance relationship management,Presales, Account Mining, Business Development and Fusion CRM incubation development.
Practice head of Siebel CoE and Lead member of Enterprise Application group of Sierra Atlantic

PM  & CRM Shared Services Lead

GE CAPITAL, GENPACT

Public Company; 10,001+ employees; GE; Financial Services industry

January 2004 – December 2005 (2 years)

Part of GE Capital Siebel ITSMM Team which managed some of the prestigious GE Siebel Projects for the clients such as
- GE Commercial Finance, US
- GE Vendor Finance Services, US
- GE Aircraft, US
- GE European Equipment Finance, Europe
-Very Challenging and Fulfilling Experience during those period.

Business Analyst - CRM

Citicorp Overseas Software Ltd

Public Company; 10,001+ employees; C; Financial Services industry

June 2000 – May 2003 (3 years)

Worked as a Business for the Following Citibank Implementations
Citibank Siebel Barcelona Call Center Implementation covering the following Countries: Multi Currency & Country Rollouts
- Citibank UK Siebel Implementation
- Citibank Spain Siebel Implementation
- Citibank Portugal Siebel Implementation
- Citibank Greece Siebel Implementation

Worked closely with Multiple Vendor in the Integration Projects including Nucleus Software, Kale Consultants, Polaris Software Labs, Byson Systems & Citibank India Technologies.
* Excellent Exposure to the world of CRM and Banking Technologies. Turning points in my career.

Marketing Analyst

Marketing Research Firm

April 1997 – May 1999 (2 years 2 months)

Market Research and CRM Analyst
- Worked in Multiple Market Research Project for prestigious Consumer Goods Clients
- Product Launch research & incubation of new promotions to support the launch
- Competitor Analysis and USP evaluation

Articles and Whitepapers:  www.dineshknowledgeplanet.blogspot.com

More Information:  in.linkedin.com/in/dineshchandrasekar

Education:

• MBA (IT & Finance), ICFAI Business School Hyderabad
• BBA (Marketing & GM) – University of Madras

Certifications

• Oracle Automotive Industry Specialist

• Oracle Consumer Goods Industry Specialist
• Oracle Public Sector Industry Specialist
• Oracle Healthcare Industry Specialist
• Oracle Aerospace and Defense Industry Specialist
• Oracle Professional Services Industry specialist
• Siebel CRM 8.1X Specialist
• Oracle SOA Implementation Champion
• Oracle Siebel Professional Implementation Champion
• Oracle SOA Champion
• Oracle Business Intelligence Champion.
• Oracle Fusion Middleware Champion
• Oracle Fusion Middleware Champion

Independent Coursework

·         Advance Diploma in Entrepreneurship Development (ILM)

·         Diploma in Industrial Psychology (ILM)

·         Advance Diploma in Integrated Management (CDFI)

·         Six Sigma Green Belt Training (GE Capital)

·         Sierra Atlantic Leadership Program (Sierra Atlantic)

·         Hitachi Consulting Top Gun Executive Leadership Program  ( Hitachi )

Accolades and Awards

• GE Gold Award Winner for the CRM Knowledge Management Implementation
• GE special appreciation Award (2005)
• Best Implementation Team Awards (multiple)
• Excellence in Process Award – Sierra Atlantic 2006
• Best Individual Performance Award – Sierra Atlantic 2006
• Team awards ( Multiple projects ) -2008 & 2009
• CEO Award for Delivery and Presales Excellence 2009-10
• Best Individual Performance Award – Hitachi Consulting 2009
• Hitachi Consulting Service Excellence Award
• Hitachi's Inspiration of the year Global Americas 2012 Award.

Contact Details 

Email : dinwin@hotmail.com 

Phone : + 91 98853 95132  ( India )